Claims Coordinator

Mt. Pleasant, TX

Job ID 2048

# Positions 1

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Claims Coordinator at our manufacturing facility located in Mt. Pleasant, TX.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

Dexter is seeking a highly organized and customer-focused Claims Coordinator to manage and process Warranty, Zero-Mile, and fulfillment claims with accuracy and efficiency. This role involves reviewing claims for compliance with company policies, validating supporting documentation, and delivering exceptional customer service. The ideal candidate possesses strong analytical skills, excellent communication abilities, and the capability to manage multiple claims simultaneously. Prior experience in claims processing, warranty management, or customer service is required.

Key Responsibilities

Review, analyze, and process claims in alignment with company policies and manufacturer guidelines.
Communicate effectively with customers, dealers, and service providers to collect necessary documentation and resolve claim-related inquiries.
Verify claim eligibility, ensuring all supporting documents meet warranty requirements.
Maintain detailed and accurate records of all claims, including approvals, denials, and resolutions.
Collaborate with internal teams, including Customer Service, Finance, and Technical Support, to facilitate efficient claim resolutions.
Identify trends and recurring issues in warranty claims, escalating them as needed for further review.
Provide timely updates to customers regarding claim status and resolution.
Stay up to date on product warranties, industry regulations, and company policies.
Ensure customers receive replacement products within 24 hours to promptly address service issues.
Track all Return Merchandise Authorizations (RMAs) and ensure they are processed within seven business days.

Minimum Qualifications

QUALIFICATIONS & SKILLS:

High school diploma or equivalent required; associate or bachelor’s degree preferred.
2+ years of experience in a claims-related role, customer service, or administrative coordination.
Strong attention to detail with the ability to manage multiple claims efficiently.
Excellent communication, problem-solving, and organizational skills.
Proficiency in warranty management systems, CRM software, and Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of warranty policies, claims processing, and industry best practices is a plus.

Dexter is driven by our core values committed to Safety, Quality and Integrity:

Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.

We care for our people. Here are some of our great, comprehensive Benefits:

Dexter offers a competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

USA-TX-Mt. Pleasant