Customer Service Representative

Fowler, CA

Job ID 2576

# Positions 1

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our distribution facility located in Fowler, CA.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

The Customer Service Representative serves as a front-line customer service liaison and is responsible for delivering excellent service to walk-in customers. This role combines customer engagement, technical support, and warehouse coordination to ensure timely and accurate processing of customer orders and inquiries.

Key Responsibilities:

Greet and assist walk-in customers with product selection.
Provide technical support and product knowledge to customers.
Pick items from the warehouse to fulfill customer orders.
Process customer orders from entry to invoicing.
Accept and process payments.
Answer incoming calls and route or process orders accordingly.
Pick, pack, and manage Will Call orders.
Maintain showroom inventory and ensure alignment with customer needs.
Keep the showroom clean, organized, and well-stocked.
Support showroom merchandising and displays.
Perform additional duties or projects as assigned by management.

Minimum Qualifications

QUALIFICATIONS

The ideal candidate will have excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.

Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.

We care for our people. Here are some of our great, comprehensive Benefits:

Dexter offers a competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Work Authorization

Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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