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Warranty Administrator

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Warranty Administrator at our manufacturing facility located in Elkhart, IN.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

• Answers phone calls related to warranty claims, product information, serial tag information and distributor locations.
• Validates information from submitted webform to assign warranty claims.
• Evaluates relevant information from customers to accurately adjudicate warranty claims.
• Enters, organizes, and maintains data information for all warranty related issues.
• Assists in gathering warranty database information for Quality or Engineering purposes.
• Submits warranty invoices for payment on warranty claims.
• Handles customer complaints to works toward resolution and ensures a satisfactory customer experience.
• Performs other tasks or duties as assigned.

Minimum Qualifications

QUALIFICATIONS:

• Ability to read and understand basic technical information, product specifications, or part numbers.
• Strong attention to detail and accuracy when reviewing claims and entering data.
• Solid problem-solving skills with the ability to assess issues and determine appropriate resolutions.
• Effective verbal and written communication skills to interact with customers, distributors, and internal teams.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal warranty management systems.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Strong organizational skills and ability to maintain accurate records.
• Team-oriented mindset with the ability to collaborate with Quality, Engineering, and Customer Service.

EDUCATION:

•  High School diploma or equivalent studies.
• 1-3 Years Experience in an office or call center environment.
• Strong customer service skills

Dexter is driven by our core values committed to Safety, Quality and Integrity:

• Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
• Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
• Do the Right Thing – For our people, for our customers, and for the business. 

We care for our people.  Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.